A big thank you to our users

This blog post is written by our Lead designer Dan, one of the stars behind the app's functionality and appearance. In this post, he wants to thank you dear users who every day push us to develop the app for the better. Without your feedback it would not have been possible!I started writing a post about how I work with design here on Yepstr. There were mostly a lot of "tough" words about UX, UI, user-centered design, design thinking, typography, color and interactive elements. But then I just felt SNARK! Even the bells stopped when I read through 😴I felt that I should be able to summarize everything in a different way. A way you can read and understand, and maybe find it interesting even if you are not working with or are already interested in product design. Purified from lingo that I barely understand myself sometimes.I'm trying.Here you feedback to us. Write in our chat!

The user perspective

Everything we do, all ideas for new or improved functionality, simplified flows and new design come in one way or another from our users. It is for our users that we do this for, and it is the basis for everything we do. This is how I tackle problems and challenges with my tool; design.We have great statistics on how users behave in our app, how a babysitter user differs from a dog sitter, homework help or garden customer. We have data on where users get stuck or where they disappear in feeds.Benefits of homework help via YepstrWe have a fantastic community that is happy to share feedback. Both positive and negative and usually in a constructive way. In addition, I meet users and conduct interviews and / or prototype tests at least two days a month. Incredibly rewarding and fun! Of course, I and my talented colleagues have creative, smart or quirky ideas on how we can make things smoother and better. After that, we do stuff in front of our computers with a lot of good tools and methods that usually have tough English names.So data + user feedback + gut feeling = better app. Good, is not it?[caption id="attachment_807" align="aligncenter" width="906"]

Yepstr is based on its users[/caption]

Implementation provides answers

Implementing new functionality always provides answers. Whatever we test and ask in our user tests, or what we in the team BELIEVE based on numbers and gut feeling. What a stressed toddler parent does in a user test, in a constructed test environment in our office, quite rarely matches how the app is used in real life. Whether it's posting an ad to find a new babysitter or paying the dog sitter for the latest rest. But the input is invaluable.Stressed? Yepstr can help youHearing stories about what has been good or bad and what led to certain decisions helps us get better. This is also why we try to make many smaller updates instead of large time consuming ones. Everything we do is connected. We need to process how the service works - from registering an account to making your first payment and leaving feedback to Yeppen who performed the work.

Users are always right

You probably know the expression that the customer is always right. It can be applied to users as well. I can sometimes find it very strange that users behave in a certain way or do not understand the app. But, that means that it is WE who have failed somewhere along the way. Maybe we have been unclear in the communication, or that the design makes it unclear how the app should be used. So when enough people use the app in a, in our opinion, unexpected or incorrect way, just sit down at the drawing board again.The data does not lie, and we work very much based on what the data says about the use of our service. But what has given me the most inspiration and understanding for our users is the feedback they share. It is worthwhile when you take the time to write in our customer service chat, or come here and talk to us and share your experiences and thoughts about our service.So a big big thank you from me and the whole team behind Yepstr! It would not have been possible without your feedback.Get started with Yepstr here